"THE MAGIC OF LUXURY BRANDS"
Why making your customer the hero is killing your business
We are proud to present a very thought-provoking article from our good friend and client, Bradford Rowley:
Recently, I have noticed a trend in many circles regarding the need for businesses to create a brand that weaves a story in all their communications that makes the client a hero of the story.
As the theory goes, the client becomes the hero of your brand. To do that, you start by figuring out the client’s pain points and so on, and then fulfill their needs and problems in a very cohesive story that neatly ties into what your brand is all about. That’s the current popular conventional wisdom, and it seems that everyone is trying to do this, including photography studios.
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